Refund and Returns Policy

Last updated: February 11, 2026

At Inkzie.com (“we”, “us”, “our”), we stand behind the quality of our custom print-on-demand products. Because each item is made to order specifically for you, we have a limited return and refund policy focused on manufacturing defects, damage, or errors on our part.

Please read this policy carefully. Custom/personalized products are generally not eligible for returns due to change of mind, wrong size selection, or buyer’s remorse.

1. What Qualifies for a Refund or Replacement?

We offer replacements (preferred) or refunds in these cases:

  • Defective or misprinted items — Printing errors, wrong design/colors applied, poor print quality.
  • Damaged during shipping — Items arrive broken, torn, or significantly damaged by the carrier.
  • Wrong item shipped — You receive a product different from what you ordered (e.g., wrong size, style, or design).

Claims must be submitted within 30 days of receiving your order. Provide your order number, photos of the issue (from multiple angles), and a description of the problem.

2. What Is Not Eligible for Returns or Refunds?

  • Change of mind, buyer’s remorse, or incorrect size/color/style selection — Custom products are personalized and made specifically for you.
  • Minor cosmetic issues that do not affect usability (e.g., small print variations within normal tolerances).
  • Items damaged after delivery due to customer handling or misuse.
  • Orders where the customer provided incorrect shipping/address details.
  • Sale/discounted items (unless defective).

Due to the custom nature of print-on-demand, we do not accept returns or exchanges for the above reasons. All sales of personalized items are final except in cases of proven quality issues.

3. How to File a Claim

  1. Contact us via email at [your-email@printoul.com] within 30 days of delivery.
  2. Include: Order number, photos/videos of the issue, and details of the problem.
  3. We will review your claim (usually within 2–5 business days) and respond with next steps.
  4. If approved: We’ll arrange a free replacement (sent to the original address) or issue a refund to your original payment method (processed within 7–10 business days after approval).

We work with our fulfillment partner based in America to resolve issues quickly. Note: Shipping costs for returns (if required) are typically covered by us for approved quality claims; otherwise, they are non-refundable.

4. Refunds

Approved refunds will be issued to the original payment method (e.g., PayPal or card). Processing time depends on your payment provider (up to 10 business days). Original shipping fees are non-refundable unless the entire order is faulty.

5. International Considerations

For international orders, customs duties/taxes are the customer’s responsibility and non-refundable. Delays or issues due to customs are not grounds for refund unless caused by our error.

6. Changes to This Policy

We may update this Refund & Returns Policy from time to time. Changes will be posted here with an updated “Last updated” date. Continued use of the site constitutes acceptance.

7. Contact Us

For questions or to file a claim, contact: ⮞ Contact us ⮜

Thank you for shopping with Inkzie.com — we’re committed to your satisfaction and appreciate the opportunity to fix any issues!