FAQs

Last updated: February 11, 2026

Got questions about shopping at Inkzie.com? We’ve compiled answers to the most common ones below. If you don’t find what you’re looking for, feel free to contact us!

What is Inkzie.com?

Inkzie.com is a print-on-demand store where you can create and buy custom-designed t-shirts, mugs, stickers, hoodies, and more. Your order is printed and shipped only after you place it — no inventory hassles!

Do you offer a customization service for designs?

Yes! In addition to uploading your own designs, we offer a customization service. You can request a fully custom or modified design created by us.

Please note: We only accept requests that do not include:

  • Intellectual property violations (copyrighted characters, logos, trademarks, etc. without permission)
  • Racist, discriminatory, or hate speech content
  • Insults, harassment, or offensive language
  • Sexist, misogynistic, or degrading material

Simply send us your idea via email or our contact form, and we’ll let you know if it’s feasible, provide a quote if applicable, and get started once approved. We reserve the right to refuse any request that violates these guidelines.

How long does it take to receive my order?

Production usually takes 2–7 business days, plus shipping time:

  • US: 3–7 business days shipping
  • Europe/Canada: 5–12 business days
  • Rest of world: 7–20 business days

Total time varies by location and method (standard or express). We’ll email tracking once it ships. Check our Shipping Policy for details.

What payment methods do you accept?

We accept secure payments via PayPal and other major methods at checkout. Your information is protected — we don’t store full payment details.

Is the print quality good? What if I’m not satisfied?

We use premium printing techniques for vibrant, durable results on high-quality products. If your item arrives damaged, defective, or doesn’t match the preview, contact us within 30 days with photos — we’ll arrange a reprint or refund per our policies.

What about sizing for apparel?

Each product page has a detailed size chart. Measure yourself and compare — sizes can vary by brand/style. If unsure, order one size up for comfort!

Do you ship worldwide? Any customs fees?

Yes, we ship to most countries via our global network. International orders may face customs duties/taxes (paid by recipient). Check our Shipping Policy for estimates.

How do returns or refunds work?

Due to custom nature, we accept returns only for defects/damage (within 30 days). Wrong size/address isn’t eligible unless error on our end. Contact us to start the process — we’ll guide you!

Still have questions?

We’re here to help! Email us at ⮞ Contact us ⮜ with your order details or question.

Thanks for choosing Inkzie.com — happy customizing!